PARTS - FREQENTLY ASKED QESTIONS:

How can I find a tracking number?
-Use our webportal at www.rmhoist.com
          Go to “Parts” page
          Login to webportal
          Use “Order Tracker”

How do I sign up for the webportal?

-Contact the portal administrator -  portaladmin@rmhoist.com

Where is the serial number located on a discontinued hoist?

-The serial number is stamped in the frame, by the rope drum at the gear case end

Where can I find a lubrication schedule for the discontinued product?

-www.rmhoist.com/downloads/techbul/Lubrication Chart.pdf

Where can I find a manual for the discontinued product line?
-The manuals for the discontinued product line are located on the “Parts” page of our web site labeled as “Archived Spare Parts Manuals”.

Does R&M have a minimum order amount?
-No

What is the $15 handling charge?

-For a variety of reasons, R&M has elected to cover our cost of operations, warehousing and logistics by means of a “handling fee” instead of imposing a minimum order amount.  We understand that single, relatively-inexpensive parts are often all that are needed and R&M does not feel that imposing a minimum order amount on these small transactions is the best way to cover our costs.  Additionally, a mandatory minimum order amount could easily create a situation in which the end user is forced to pay much more then they normally should.  In short, our “handling fee” is in place simply to cover the costs of our transactions while minimizing the inconvenience for our distributors and their customers.