SX Service 101 (2-Days):
A basic course providing service, maintenance, and inspection plans to all service technicians who work with R&M products. Day one will provide participants with the necessary understanding of the R&M electrical components and the wiring diagram packet, including a break-down of the Bill of Materials, Cable Wiring, and wiring schematics. This full day of hands-on learning and exercises will include troubleshooting electrical repairs on an R&M crane and hoist in the simulation room adjacent to the training classroom.
On day two, the mechanical aspect of R&M standard wire rope products are covered in-depth, including start-up and installation procedures; key components of recommended regular maintenance and inspection routines; troubleshooting tips; and service resources. Tying in the electrical portion of the class, participants will be involved in a second full day of hands-on training, exercises, and simulated troubleshooting.
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NEW! Now featuring an additional, optional ½ day of information for all service technicians and supervisors! Learn about Web Portal and the HoistMonitor. We'll discuss how to find order specific documentation, parts, and manuals all online for any R&M job your team is working on! You'll also learn how to find the right parts and order those parts online through this interactive, advanced web tool provided to all R&M distributors! We'll also go over sales & service of the HoistMonitor. Learn the benefits to your customers, and how R&M distributors can integrate this tools into their service departments, using it to better serve their customers, exceed the expectations of their contracts, and gain more business! (This ½ day addition will run from 8:30 - 12pm on the third day of the training session.)
All R&M courses will also cover a brief overview of R&M as company, current strategies, and goals; and also training on how to navigate and utilize the many resources on the R&M web site. In addition, participants will go on a plant tour and meet with the R&M personnel to better understand internal operations.
