Spare Parts - Course Outline:

Discontinued Products

Introduction to spare parts support personnel
Organization of data by serial numbers via Powersearch
Serial search function with partial serial numbers
Discussion of data base format and location of components
Hardcopy parts book and use
Review of manuals for discontinued products
Web site access and use for downloads and spare parts

Spares for Spacemaster SX Products

Hard copy manual and CD-ROM
Special pricing for select spare purchased with new equipment order
Order tracker access via web site
Spare parts documents

Spares for Chain Products

Review of manuals by model
Manual access via web site downloads
Order tracker access via web site